Simple is good. At least that's the message we get from countless KISS (keep it simple, stupid!) recommendations we receive over our life times. Complexity is time consuming, ergo bad. Give me an A+B=C solution and I'll praise your knowledge and efficiency.
I suppose. Except that when it comes to ethics things are far from simple. First, take a look at psychologist James Rest's* "Four Component Model." All four components are necessary if one is to behave morally.
It's possible to get stuck in one of the components. First, we may be blind to the ethical dimensions of a situation (moral sensitivity). We may believe, for instance, that the issue is "just a business one" or is too simple to be considered "moral." Second, we may recognize the morality of the situation but not have the ethical tools to identify the "right answer" (moral judgment). Third, we may know what the "right answer" is but may be unwilling to follow it (moral motivation). Finally, we may be willing to do the right thing but be unable to do so at the last minute (moral behavior).
The next question, therefore, is: What makes us more or less able to go through the four components of morality? Now we turn to the work of Thomas Jones**. Dr. Jones suggested that all four of Rest's components are related to the moral intensity of a situation. In order to estimate the intensity of a situation, we must consider:
According to Jones, we are not likely to pay attention to situations of low moral intensity. For instance, if an employee believes that something has very low consequences and those consequences are very disperse, he/she is unlikely to activate any thoughts of morality. As an example, a person who would ordinarily never steal (not even from a complete stranger) could make a long distance phone call on the company's dime, take home a block of postits from the office supply cabinet or simply fail to focus on work tasks while at work. A normally ethical CEO might ignore the likely but very far way (200 years from now?) environmental impact of current organizational policies.
Why does this matter? Let me offer a few possible implications of ethical complexity:
So, after reading this, tell me: Is simple really good?
I'd love to hear your thoughts: What ethics interventions have you either experienced or implemented in your organization? How have they worked?
* Rest, J. R., & ez, D. N. (1994). Moral development in the professions: Psychology and applied ethics. Psychology Press.
** Jones, T. M. (1991). Ethical decision making by individuals in organizations: An issue-contingent model. Academy of Management Review, 16(2), 366–395.
*** Tenbrunsel, A., & Messick, D. (2004). Ethical fading: The role of self-deception in unethical behavior. Social Justice Research, 17(2), 223–236. doi:10.1023/B:SORE.0000027411.35832.53
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